See answers to some of our frequently asked questions (FAQs). Please reach out to us if you have additional questions.

How long until I receive my images?

Two business days after your appointment you will receive a private, online gallery of unedited photos. Five business days after you choose your favorite pictures we will send you the edited images.

What if I need my images sooner?

We offer a next day turn around option to those that need their images sooner than 7 business days. Select Rush Delivery as an add-on to your desired session type when booking your appointment. You will choose your favorite images with your photographer during your appointment, and we will send you the edited headshot by 9am the next business day. Should you forget to add the Rush Delivery to your appointment, reach out as early as possible at [email protected]

What kind of editing services do you provide?

All headshots receive the standard retouching services of contrast, brightness, and color enhancements, white balance adjustments, and removal of minor skin blemishes.

We also offer advanced retouching services which, in addition to the above, include stray hair removal, lighten wrinkles, brighten eyes, whiten teeth, correcting skin imperfections and more. To get this level of retouching, choose the Advanced Retouching add-on when booking your session.

What should I wear to my headshot appointment?

We have a detailed guide to help you choose the perfect photo outfit here. We include both general and industry specific clothing tips, as well as useful items to bring to your appointment.

What if I don’t like my photos?

We want you to feel secure in booking with us. We are extremely selective with which photographers we bring into our family. We choose talented photographers with the ability to bring your personality out in photos.

However, if you are not happy with your headshots then we will re-shoot for free, no questions asked.

Can I purchase a headshot session for someone else?

We offer gift certificates for all occasions. Perfect for online branding when your friend is starting their own business or your child is starting their job hunt online and needs a high quality LinkedIn photo.

I’m still a little nervous about catching COVID, what are your health and safety protocols?

Even with different locations relaxing their COVID protocols, we are more than happy to accommodate all comfort levels regarding safety protocols. You can ask any of our photographers to wear a mask during your session if they are not already wearing one. Read more about our COVID protocols.